Terms of Service

1. Scope

These General Terms and Conditions apply to the use of the web application syncTerms at app.syncterms.com (the “Service”). The provider is Kay Spiegel, Im Blütenfeld 16, 41564 Kaarst, Germany (“we”). Users within the meaning of these Terms are consumers (Section 13 of the German Civil Code, BGB) and traders (Section 14 BGB) who create an account with syncTerms.

2. Description of services

syncTerms is a web-based tool for creating and managing glossaries and technical terms. The scope of features depends on the selected plan (Free, Basic, Pro). The current descriptions of services and limits are available at syncterms.com/pricing.

3. Beta phase

The Service is currently in a beta phase. The scope of features, availability and stability may change at short notice. Your statutory rights as a consumer remain unaffected.

4. Formation of contract

The contract for the use of the free plan (Free) is formed upon registration and confirmation of the email address.

For paid plans (Basic, Pro), the contract is formed by completing the paid ordering process on the payment page (“order with obligation to pay”, Section 312j(3) BGB) and the subsequent confirmation of payment via Stripe.

5. Prices and payment

All prices include statutory VAT. Payments are collected via Stripe at the beginning of each billing period. Invoices are provided by email or in your account.

We reserve the right to change prices for the future with at least 30 days’ notice by email. Billing periods already paid for are not affected. If you do not agree to a price change, you can cancel your subscription before it takes effect.

6. Term, cancellation and account deletion

Subscriptions run for an indefinite period and renew automatically for the selected term (monthly or yearly) unless cancelled before the end of the term.

You can cancel your subscription at any time in the account settings. The subscription remains active until the end of the paid term. No pro-rata refund is provided for unused periods, unless required otherwise by law.

You can fully delete your account at any time in the account settings. Upon deletion, all contractual relationships between you and us end.

7. Right of withdrawal for consumers

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of withdrawal in relation to this contract, compared to the total scope of the services provided for in the contract.

Early expiry of the right of withdrawal for digital content

The right of withdrawal expires in the case of a contract for the supply of digital content not supplied on a tangible medium if we have begun to perform the contract after you have

1. expressly consented to us beginning to perform the contract before the end of the withdrawal period, and
2. confirmed your awareness that by giving your consent you lose your right of withdrawal upon the beginning of the performance of the contract, and
3. we have provided you with confirmation of the conclusion of the contract.

Model withdrawal form

(If you want to withdraw from the contract, please complete this form and send it back.)

• — To Kay Spiegel, Im Blütenfeld 16, 41564 Kaarst, Germany, email: support@syncterms.com:
• — I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*):
• — Ordered on (*) / received on (*):
• — Name of consumer(s):
• — Address of consumer(s):
• — Signature of consumer(s) (only for notification on paper):
• — Date:

(*) Delete as appropriate.

8. Availability

We aim for high availability of the Service but do not guarantee uninterrupted operation. Planned maintenance will be announced where possible. In all other respects, the liability provisions in section 12 apply.

9. Rights in case of defects for digital products

The statutory rights in case of defects for digital products under Sections 327 et seq. BGB apply to the provision of the Service. During the term of the contract, we provide the updates required to maintain conformity. In the event of defects, you have the statutory rights to supplementary performance, termination of the contract and price reduction in accordance with the statutory requirements.

10. Rights of use, content and data backup

You grant us the right to store, reproduce and process your content (glossaries, terms, attributes) to the extent technically necessary for the purpose of operating the Service. We do not claim any ownership rights to your content. You are responsible for the lawfulness of your content.

You are responsible for regularly backing up your content yourself. The Service’s export function is available to you for this purpose.

11. User obligations

You undertake not to use the Service for unlawful purposes, not to carry out automated queries (scraping) that we have not authorised, and not to share your access credentials.

12. Liability

We are liable without limitation for intent and gross negligence as well as for injury to life, body and health. In the case of simple negligence, we are only liable for the breach of material contractual obligations (cardinal obligations), limited to the foreseeable damage typical for the contract. A material contractual obligation is an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely. Any further liability is excluded. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

13. Changes to these Terms

We may amend these Terms to the extent necessary for a valid reason (e.g. changes in the legal situation, supreme court rulings, technical adjustments, changes to the scope of services). We will inform you by email at least 30 days before changes that are not exclusively beneficial take effect.

Such changes only become effective if you actively consent to them. If you do not give your consent, the previous terms continue to apply unchanged; in this case we reserve the right to terminate the contractual relationship with reasonable notice.

14. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can reach at https://ec.europa.eu/consumers/odr/. Our email address for complaints is: support@syncterms.com.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.